Our Policies

Reservations

Reservations for appointments that are an hour or more in length require a 50% non-refundable deposit with a credit card or a Crystal’s gift card. We recommend you schedule your appointment well in advance.

Cancellations

  • As a courtesy to other guests and our team members, please give us a 24-hour notice of cancellation to avoid a full charge. A credit card deposit of 50% (non-refundable) or Crystal’s gift card deposit will be required at the time of booking your treatment for an hour or more.

Bridal Parties

  • We are able to give estimates for bridal party hair design and makeup application. Please be advised that an estimate is just that and the pricing can change due to circumstances. Payment in full is required for all bridal parties and other large parties upon bookings and is not refundable.

Bridal Party Contract (PDF)

Miscellaneous

  • We ask that cell phones be turned off during your visit with us in the spa area. Should you need to use your cell phone we ask that you use it outside.
  • Gratuities are not included in our prices and are graciously accepted.
  • Gratuities cannot be charged or added to any credit card or bank card.
  • Eighteen years of age or younger will need a parent or legal guardian with them to sign a consent form for any massage service.
  • All prices and services are subject to change without notice.
  • $40 charge on all return checks.